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Jill Sutton

Jill Sutton | Review left on Trust Pilot

Mom was first diagnosed with mixed dementia in 2013 and she subsequently spent from 2015 to 2018 in residential care. She was then transferred to a nursing home following a fall and a lengthy hospital stay. For the past 3 years she has required 24 hour nursing care as her health has deteriorated. We felt sure Mom should now be entitled to NHS CHC funding and made enquiries to Compass CHC in March 2021 after reading many good reviews.

After a few telephone enquiries my sister and I then had a conference call with Tania from Compass CHC to discuss Moms needs. This call lasted about an hour and we went through the Decision Support Tool (DST) in detail. This was a free consultation and very professional. Following this process we were told we may well have a strong case for NHS Continuing Health Care funding. Based on this telephone meeting we then went ahead and engaged Compass to act on our behalf.

Although we aimed to be present at the DST meeting (held on 28 April 2021) we also paid for an advocate from Compass to act on our behalf as we felt we would be out of our depth. What a good decision this was!

Our advocate Molly’s experience was invaluable and she produced an extremely comprehensive 29 page report detailing all of Moms health needs. We received this report only 2 days after the DST meeting. We were very impressed!

Just 3 weeks after the DST meeting we received confirmation on 20th May 2021 from the NHS that our claim for funding had been successful.

Yes, it seems like quite a lot of money to pay out but it has definitely been money well spent!

Please click here to view the above review on our Trust Pilot page.


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