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Joan Ella

Joan Ella | Review left on Trust Pilot

I contacted Compass in July 2020 when it became apparent that respite care for my 64 year old sister with severe dementia, would need to become permanent.

From the very beginning they treated the case with professionalism, care and compassion. They discussed with me in depth over the telephone what my sister's needs were and then followed it up in writing for me to clarify certain areas. Then and only then they told me that they thought we had a good basis to go forward with the claim and asked if I wanted information about how it all worked and their terms and conditions. They gave me all the information over the telephone and then followed it up with an email. They were totally upfront about the fees and I talked this over with others and we decided it was a no lose situation as it only amounted to the cost of being self funding a couple of months. If the case was successful we would save thousands of my sister's money if we were unsuccessful the Local authority would take the money anyway.

We decided to go ahead with the claim using Compass. Thank goodness. They certainly knew what they were doing and kept me informed throughout and answered any queries I had. There is so much to do and so much chasing up when things weren't returned. I still gave some input which was mostly to correct wrong information that they had been given. By December 2020 most of the information had been received and it was time to have the Multi Disciplinary Team meeting. The advocate from Compass rang me before the meeting to go through everything so that I felt confident to be part of the online team meeting. Throughout the whole meeting he was professional and supportive and was prepared to state the reasons for giving different ratings for my sister's needs to what other members of the team gave.

The outcome was successful and my sister was found to be eligible for CHC.

Compass were my rock. I knew that I could have done this myself as I have done probates and Lasting power of attorney and I am a retired RGN, but I was 75 and suffering from carer burnout after being the main round the clock carer for my sister for three years. I do not hesitate in recommending Compass 100%. They earned and deserve every penny it cost.

Thank you compass.

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