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P.Markham | Review left on Trust Pilot

"I'm very grateful to Compass for all their help with my father's funding application. I have to admit that I had serious concerns at first, because the disruption caused by the pandemic meant that all the information they needed from the care home and the GP was really slow to arrive. I very much doubted that Compass would be able to turn it round and complete their report in the short amount of time that was left after the information from my father's records had finally been delivered to them. They proved me wrong.

The Continuing Healthcare funding process is complex and messy, and I had struggled to really get to grips with it on my own. Once I had Compass' report to hand, however, everything began to drop into place and I felt perfectly able to present my father's case clearly, and with all the necessary supporting evidence, when the meeting took place with the NHS assessors. The level of detail was such that I was able to successfully challenge any errors in the NHS's own records. To give one example, the assessor had recorded seven incidents of aggressive behaviour by my father during the previous six months, but the report enabled me to point out that there were actually 28 incidents. That particular section was one of the key areas in the process, and it was most important that all the detail was brought out.

Our application has been successful, and it's down to Compass. I am very happy to recommend them."

Please click here to view the above review on our Trust Pilot page.

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