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Sandra Sheen

Sandra Sheen | Review left on Trust Pilot

Thank you to everyone at Compass. I’m sure we would not have received any CHC funding without their support and guidance.

Initially, we thought Continuing Healthcare Funding was only for people in care homes or for people on low incomes, not for people living in their own homes with day carers or live-in carers.

We chose Compass CHC because we liked the way they clearly explained the process and did not pressure us for a decision as to how to proceed. They were also very fair and honest and told us if they did not think there was any merit in taking the claim to the next level, which would involve paying further fees.

Another reason for choosing Compass CHC was that they have a fixed fee whereas some companies work on a “No Win, No Fee” basis, but then take a large percentage of the final pay-out.

Thanks to the detailed analysis of care and medical records by Compass CHC and their attendance and support at meetings with the Clinical Commissioning Group (the CCG), the CCG agreed that my relative was eligible for CHC funding. However, the CCG withdrew the funding 9 months later, but thanks to a detailed appeal from Compass CHC, this was reinstated for the remaining period until my relative passed away. Compass CHC also helped us with a successful retrospective claim for funding covering part of the period from leaving hospital until the initial funding was granted.

Without a doubt, we would not have achieved these successful outcomes on our own without support from the team at Compass CHC. Not only the advocates that we met at the meetings, which were initially in person and latterly via Teams, but also their colleagues in the office have all been extremely helpful and courteous throughout the 3.5 years that we have worked with them on these claims. They analysed medical reports and care records with an incredible degree of thoroughness and professionalism and presented extremely detailed submissions to the CCG.

Please click here to view the above review on our Trust Pilot page.

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