Our commitment to excellence is more than a promise, it’s a standard we uphold through internationally recognised ISO certifications. We’re very proud to have achieved accreditations in quality management (ISO 9001), environmental management (ISO 14001), health and safety (ISO 45001), and information security (ISO 27001). These certifications provide meaningful assurances for our clients.
Achieving multiple ISO accreditations highlights our longstanding aim to maintain the highest standards in quality, environmental management, health and safety, and information security. ISO certification is not a one-time achievement; it’s a commitment to ongoing improvement. We regularly review and refine our systems, guided by client feedback and performance data, to ensure we are always evolving to meet new challenges and expectations.
Kia Jago, Operations Director, said, “We’re incredibly proud to have achieved ISO certifications across quality, information security, environmental management, and health and safety. These accreditations are a testament to the high standards we uphold and the dedication of every team member here at Compass CHC. More importantly, they reflect our commitment to our clients. Ensuring that every interaction is secure, efficient, and delivered with the utmost professionalism. Our clients can be confident that they are working with a team that is not only compliant but continuously striving for excellence.”
The four ISO accreditations and what they mean for our clients:
- Quality Management (ISO 9001) – quality you can trust
ISO 9001 certification ensures that our services consistently meet client expectations. It provides a structured framework for quality management, enabling us to deliver reliable, high-standard outcomes. For our clients, this translates into confidence that every case is handled with precision, care, and professionalism.
ISO standards also help us streamline our internal processes, reduce inefficiencies, and proactively manage risks. This means fewer delays, clearer communication, and a smoother experience for our clients.
- Environmental Management (ISO 14001) – commitment to sustainability and responsibility
Through ISO 14001, we demonstrate our dedication to environmentally responsible practices. Clients who value sustainability can take comfort in knowing that we are actively working to minimise our environmental footprint.
- Health and Safety (ISO 45001) – a safe and supportive workplace
ISO 45001 supports our efforts to maintain a safe and healthy working environment. A well-supported team is a more effective team, ensuring that our advocates and caseworkers are empowered to provide the best possible service to our clients.
- Information Security (ISO 27001) – operational efficiency and risk management
With ISO 27001, we have implemented rigorous controls to protect sensitive information. This is especially critical for us, where confidentiality and data integrity for clients is paramount. Clients can be assured that their personal and medical data is managed with the highest level of security.
