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Alex | Lancashire

Compass CHC provided an excellent service in helping me navigate my way around the care funding system and appealing successfully, the decision of the Health Authority/Commissioning Group.  This was not straightforward and involved a second tier Appeal to NHS England, due to the delays and/or failure of the original decision-makers to respond.  At times it felt as if such delays were designed to make me give up and I am sure they would have succeeded had I not had the advice and support of Compass CHC (and all occurred pre-Covid19).

Compass CHC were highly professional throughout and their preparation of the original complaint/appeal was meticulous.  Many hours must have gone in to the preparation of that document, the first tier appeal hearing and the eventual attendance before the NHS England.  They clearly know their stuff and helped me to present a case that I would not have been able to put together myself even though I am a lawyer myself.

It was stressful and upsetting to be confronted with and to have to explore the minutiae of my mother’s failing health.  However, I was assisted by Tim and his team in understanding the rationale for this.  It was necessary though and justified in the end for the 20+ page report from the Appeal Panel Chair, confirmed what I had already sensed to be the case ie that the original decision and the manner in which it had been arrived at, was plainly wrong.  This also applied to the decision of the person who conducted the internal/First Tier Appeal on behalf of the relevant Health Authority.

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