Mrs C. H | Croydon
I had prepared on behalf of my mother, two previous requests for Continuing Healthcare Funding, both turned down by the local authority due to not meeting their criteria. My mum did not even meet their criteria for nursing care funding. The whole process was extremely challenging, disempowering and disappointing. My mother sadly passed away in July 2017.
A few weeks after my mums death I happened upon the Compass CHC website after reading an article in a newspaper. I therefore them and was amazed that Compass felt that my mum had a case and they agreed to proceed. I was warned that as this would be a retrospective funding review, it would be a high priority for the local authority.
The team at Compass kept me informed during the lengthy process and were always extremely helpful, courteous and above all caring.
I received a phone call last Friday informing me that the NELCSU following their Ratification Panel has considered that my mum would be eligible for NHS Continuing Care funding for the entire period.
Without the help and support from the team at Compass, I would never have considered taking this further, I am so grateful to them for their tenacity and professionalism.