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Mrs Healey

Mrs Healey | London

My two previous requests for Continuing Health Care funding were turned down by the local authority. In their opinion my mother’s needs did not their criteria. She did not even meet their criteria for nursing care funding. The whole process was extremely challenging, disempowering and disappointing. My mother sadly passed away in July 2017.

A few weeks after my mums death I happened upon the Compass CHC website after reading an article in a newspaper, I was relieved that Compass felt that my mum had a case, as I was sure she did, they agreed to proceed. I was warned that as this would be a retrospective funding review it would NOT be a high priority for the local authority.

The team at Compass kept me informed during the lengthy process and were always extremely helpful, courteous and above all caring.

Two years later A phone call from Compass informed me that the NELCSU following their Ratification Panel had considered that my mum would be eligible for NHS Continuing Care funding for the entire period.

I was again forced at ask advice from Compass as four months passed after sending our documentation to the local authority without any results. Compass gave me an idea of how to frame a urgent request for a resolution. A week later the funds were released.

Without the help and support from the team at Compass I would never have considered taking this further, I am so grateful to them for their tenacity and professionalism.

Thank you.

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